Last updated: 10 September 2025
Floriva (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when you use our application and related services (“App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Floriva. Please read this policy carefully. If you do not agree with the terms, please do not use the App.
When you use Floriva, we may collect the following categories of information:
Name, email address, phone number, delivery address, billing address.
Payment details (collected and processed securely by third-party payment processors; we do not store full card numbers).
Profile photo or account details (if provided by you).
Device type, operating system, browser type, IP address.
App usage statistics such as features used, products viewed, vendors browsed.
Log files, crash reports, and diagnostics.
Approximate or precise location (if enabled) to improve service such as nearest vendor selection and delivery tracking.
Purchase history, order details, delivery status.
Vendor details including items listed, sales, ratings, and reviews.
We use the information collected to:
Provide, operate, and maintain the App and its services.
Process your orders and facilitate payments.
Deliver products and services to your chosen address.
Verify your identity and maintain account security.
Communicate with you regarding orders, updates, promotions, or customer support.
Improve user experience by analyzing usage and trends.
Comply with legal obligations and resolve disputes.
We may share your information in the following cases:
With Vendors: Your name, contact details, and delivery address are shared with vendors to fulfill your order.
With Delivery Partners: To ensure successful delivery of your products.
With Payment Providers: To process payments securely.
With Service Providers: Such as hosting, analytics, and customer support providers who assist in operating the App.
For Legal Compliance: If required by law, regulation, or legal request.
In Business Transfers: In the event of a merger, acquisition, or sale of assets.
We never sell your personal data to third parties.
We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your jurisdiction, you may have the following rights:
Access and request a copy of your personal data.
Correct or update your personal data.
Request deletion of your personal data.
Withdraw consent for data processing (where applicable).
Opt out of marketing communications.
To exercise your rights, please contact us at [Insert Email Address].
We retain your personal information as long as your account is active or as needed to provide our services. We may also retain data for legal, accounting, or reporting purposes.
Floriva is not directed to children under 13 (or the applicable minimum age in your country). We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will delete it immediately.
Our App may contain links to third-party websites, services, or apps. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing them with your data.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date. Significant changes will be communicated via the App or email.
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Floriva Support Team
Email: info@floriva-iq.com
